BT Business Hub 3 Guida Utente

Job No. 9583Client BTProject BT Business Hub Fibre UG v3Revision 03-DRModied 11/12/09Created 23/11/09BT Business Total Broadband FibreUser Guid

 Extra featuresYour Fibre Hub is already set up with the following: a unique network name (SSID, or Security Set Ident

Extra features  Set up MAC (Media Access Control) address ltering. Every wireless and network device has a unique identier, called a MAC address

 Extra featuresYour Fibre Hub’s  continuously assesses any threats to your network, while automatically keeping itself up to

Extra features If you have a domain name with a non-BT provider, we recommend that you transfer it to BT Business so you’ll have a sing

 Extra features open your web browser, type  (for your Fibre Hub Manager) in the address bar and pres

Extra features  select the Mail menu  type in the name you wish to appear on your outgoing email and click Next type in your BT Connect email

 Extra features select the account you wish to change, and click Properties click the Servers tab in the Outgoing mail (SMTP) eld, change the

Extra features The Fibre Hub allows you to make and receive calls over your broadband connecti

 Extra featuresFor more phone lines and advanced call management, you can upgrade to BT Hosted VoIP. To nd out more, please go to 

Extra features  click Save before you close the window. You may be asked to enter your password – if you haven’t changed it, the default password

Learn about… Extra features Help Your Fibre Hub

 Extra features Select Settings, then LAN, followed by NAT & Address Allocation.  For the required device, select Public (select WAN IP Mapp

Extra features BT Openzone is a wireless broadband (Wi-Fi) service that you can access in public places (‘hotsp

 HelpHow to get help – if you need it – including with connecting to broadband and general troubleshooting.  

Help POWERBROADBANDBROADBANDINTERNETINTERNETPOWERBROADBANDBROADBANDINTERNETINTERNETPOWERBROADBANDBROADBANDINTERNETINTERNETPOWERBROADBANDBROADBANDIN

 HelpWhen the update is complete, the Power light will ash green, then all the lights will switch off as your Fibre Hub restarts. When your Fibre H

Help POWERBROADBANDBROADBANDINTERNETINTERNETBroadband is active, but your Fibre Hub can’

 HelpPOWERBROADBANDBROADBANDINTERNETINTERNETYour Fibre Hub is connected to broadband, but there may be a problem with your c

Help  If none of the above solves this problem, please call us on 0800 169 3809 (please make sure you’re at your computer, and that it’s switched

 HelpIf you’re having trouble connecting, check the lights on your Openreach modem using the table below and foll

Help POWERPOWERDSLDSLDSLLAN1LAN1Your modem is restarting. Please wait a couple of minutes for your modem’s DSL light

 4Your Fibre Hub and BT Business Total Broadband Fibre service. 7Setting up extra features once you’re online –

 HelpPOWERPOWERDSLDSLDSLLAN1LAN1The Openreach modem cannot detect your Fibre Hub. Check that the broadband cable (red ends) is correc

Help In this section, you’ll nd some answers to the more common connection problems. If you’re online, see 

 HelpHow do I change the wireless channel on my Fibre Hub? 40My computer is showing a message ‘Windows cannot congure this wireless connection’ whe

Help  Most routers that can connect

 Help : wait 30 seconds, then click on My Computer in the Windows Start menu, right click the CD icon an

Help If you don’t have a wireless adapter or your computer isn’t wireless-enabled, see page 37. Find your Fibre Hub’s preset wireless network nam

 HelpIf your computer is showing the message ‘Windows cannot congure this wireless connection’, see page 40. Open your web browser – you should b

Help You selected a BT Connect email address, also known as your BT Business Total Broadband Fibre

 Help Follow these steps: open a web browser and type in  to access your Fibre Hub Manager or,

Help  Your computer needs to be using a wireless adapter or have built-in wireless. The wireless adapter should be

Learn about… Extra features Help Your Fibre Hub

 Help When you rst set up your new Fibre Hub, it automatically provides a basic level of w

Help Please note: any devices already connected wirelessly to your Fibre Hub will be disconnected. To reconnect these, you’ll need to use the new k

 Help  Access your Fibre Hub Manager by typing http://home in the address bar of your web b

Help     Go to Start then Settings

 Help   Go to Start and click Control

Help  A number of factors at your business premises may affect the sp

 Help click Settings at the top of the page, then Password you’ll be asked to enter the current password (i.e. your Fibre Hub’s serial number)

Help  If you’ve received your new Fibre Hub as a replacement for a faulty one, please return the faulty one tog

 Your Fibre Hub and Openreach modemA BT engineer will visit to install your BT Business Total Broadband Fibre serv

Your Fibre Hub and Openreach modem  The Openreach modem connects to the mains power supply and to the BT engineer-installed socket using the DSL

Your faster broadband is nearly herePlease put this new Fibre Hub aside ready for a BT engineer to insta

 Your Fibre Hub and Openreach modem The Power light and DSL light on the modem glow steady green to show a successful connection to broadband. If

Your Fibre Hub and Openreach modem 49 Landline cable (optional)With the landline cable tted:• you can make calls using your business telephone numbe

 Your Fibre Hub and Openreach modem resetting your Fibre Hub means you also have to reset any changes you’ve made to

Your Fibre Hub and Openreach modem If you wish to change back from your BT Business Total Broadba

 Your Fibre Hub and Openreach modem Unplug the special extension cable (if installed for your BT Business Total Broadband Fibre service) from the

Your Fibre Hub and Openreach modem  Find the shorter front plate screws – they should be in the recess of the master socket (if not, most har dwa

 NoticesAs you know, with BT Business Total Broadband Fibre and your Fibre Hub you can enjoy adding a number of services to your of

Notices  For better performance, don’t place your Openreach modem or Fibre Hub on a television or computer monitor. In the event of an electrical

 Useful informationBT Business Total Broadband Fibre username:BT Business Total Broadband Fibre pas

Index Admin password 7, 43 Bandwidth 51Block internet access 11Broadband cable 23, 28, 48Broadband light 21-23, 26-28, 48, 50 Broadband servic

 Learn about…Your complete broadband package includes lots of great features to help you get the most out of the internet.

 IndexMAC address ltering 9Make and receive calls over broadband 15Modem 4, 23, 26-28, 30, 46-49Moving ofce 41Network login password 13, 35Net

Ofces worldwideThe services described in this publication are subject to availability and may be modied from time to time. Services and equipment ar

Learn about… This is a VDSL modem, supplied and managed by Openreach, which connects your Fibre Hub to the BT Business Total Broadban

 Learn about…Your broadband service will give you the fastest speed your phone line can support. Line speeds may vary depending on a

Extra features BT Business Total Broadband Fibre includes extra features that you can set up once you’re online.: you may be asked to enter